FAQs

  Naxos Music Library FAQs
What is Naxos Music Library?
What are the key features and benefits?
What are the main benefits for academic institutions?
Is Naxos Music Library available in my country?
During what hours is Naxos Music Library available?
Can I access it at home or from any computer?
Can I access it with my mobile devices?
How is Naxos Music Library priced?
Are there titles on Naxos Music Library that one cannot buy on CD?
Who pays the collection societies for the use of musical works which are still in copyright?
Do we need any licence or agreement to play the music in class / lecture?
Can I have a free trial subscription?
How does Naxos Music Library work?
What are the hardware and software requirements?
In what format is the music streamed?
Can I set the landing page and streaming sound quality?
How do I log in?
What is IP authentication?
How many simultaneous users can access the library?
Is it possible to download the music on Naxos Music Library or burn it to CD?
How reliable is the service?
What technical support do you offer?
Why am I getting the message "You are not authorised to view this page"?
Why am I getting the message "The maximum number of simultaneous connections of your subscription has been reached"?
What do I do if I get the message "Login Failed"?
Why do I get the message "Sorry. Your license has expired"?
Why do I get the message "Invalid library card number" when I log in to Naxos Music Library?
What is a timeout?
What does "session has expired" mean?
How do I make a copy of my screen and send it to Customer.Service@Naxos.com for trouble-shooting?
How can I get my usage statistics?
We have recently purchased new computers at our school / institution / library and they cannot access Naxos Music Library through the link that we normally use. How do we fix this?
How do I create a Playlist?
I would like to view static URLs. How can I do this?
Once I have finished using the service, can I exit by just going to another website or close the window?
I got the message "The Internet location you are entering from is not authorised to access the NML. Please contact Naxos for assistance". What do I do?
 
 
Q: What is Naxos Music Library?Back to top
A: Naxos Music Library is the most comprehensive collection of classical music available online. Currently, it offers over tracks* of fine recorded music. It includes the complete catalogues of many respectable independent labels such as BIS, Capriccio, Chandos, Hänssler, Hungaroton, Marco Polo, Naxos, Ondine and selected titles of other leading independent labels like Harmonia Mundi, Naïve, Supraphon, VOX as well as major labels including Decca, Deutsche Grammophon, Warner Classics, Warner Classics – Parlophone (ex-EMI catalogue) and Sony Classical. Over 600 albums are added monthly.

* Naxos Historical, Nostalgia and Jazz Legends are not available in the United States due to possible copyright restrictions

Q: What are the key features and benefits? Back to top
A: Naxos Music Library is an educational resource which offers the best selection of classical music on the web. Through sophisticated search engines, users can easily find music by composer, artist, period, year of composition, featured instrument or category. Playlists can be created easily for educational use or for hours of continuous enjoyment. Composer biographies, CD liner notes, work analyses, interactive dictionary on music terms and glossary, guided tours to different music eras and study guides are just a few of the text resources available to users on top of music streaming from the NML. New releases of hundreds of labels on the service are added each month, ensuring an impressive selection in both quality and musical breadth.
Q: What are the main benefits for academic institutions? Back to top
A: Naxos Music Library is an educational resource for students at all levels. K-12 resources include hundreds of curriculum suggestions based on MENC educational standards, an interactive junior section and much more. Collegiate students will find composer biographies, glossary of musical terms, work analysis, CD liner notes, and many other text resources useful to their studies. Playlists can be created by students and teaching staff alike for private use or to facilitate discussion in class as well as integration into assignments. Students and teaching staff have access to the Naxos Music Library both on and off campus. Multiple users can listen to the same tracks or different tracks at the same time as opposed to waiting for the library copy to be returned. In the classroom / lecture room, teaching staff can choose from a great selection of music to play without having to find or purchase CDs.
Q: Is Naxos Music Library available in my country? Back to top
A: Yes, Naxos Music Library is available worldwide.
Q: During what hours is Naxos Music Library available? Back to top
A: Naxos Music Library is available at any time.
Q: Can I access it at home or from any computer? Back to top
A: Yes. Subscribers can access the Naxos Music Library from any computer with an Internet connection and the system requirements specified below.
Q: Can I access it with my mobile devices? Back to top
A: Yes, mobile apps are available.
  • Student / Faculty
    • 2. If you have a Student Playlist account, your email address and password will act as your login credentials for the NML mobile apps.
    • 3. If you do not have a Student Playlist account yet, sign up on the institution playlist page if your institution gives such permission.
    • 4. Complete the registration process by clicking the activation link in your email.
    • 5. The email address and password you register with will act as your login credentials for the NML mobile apps.
    • Congratulations! Now you can create and save personal playlists, and enjoy NML everywhere through the mobile apps. Please note that under certain rare circumstances, it can take up to 15 minutes for your Student Playlist account registration to be completed. Further, you can also access the web version with the same email address and password.

  • Public Library Card Holder
    • 2. If you have a Member Playlist account, your email address and password will also act as your login credentials for the NML mobile apps.
    • 3. If you do not have a Member Playlist account yet, sign up on the library playlist page if your library gives such permission.
    • 4. Complete the registration process by clicking the activation link in your email.
    • 5. The email address and password you register with will act as your login credentials for the NML mobile apps.
    • Congratulations! Now you can create and save personal playlists, and enjoy NML everywhere through the mobile apps. Please note that under certain rare circumstances, it can take up to 15 minutes for your Member Playlist account registration to be completed. Further, you can also access the web version with the same email address and password.



  • Performing Arts Organisation Season Ticket Holder, Subscriber, or Musician
    • 2. If you have a Member Playlist account, your email address and password will act as your login credentials for the NML mobile apps.
    • 3. If you do not have a Member Playlist account yet, sign up on the organisation playlist page if your organisation gives such permission.
    • 4. Complete the registration process by clicking the activation link in your email.
    • 5. The email address and password you register with will act as your login credentials for the NML mobile apps.
    • Congratulations! Now you can create and save personal playlists, and enjoy NML everywhere through the mobile apps. Please note that under certain rare circumstances, it can take up to 15 minutes for your Member Playlist account registration to be completed. Further, you can also access the web version with the same email address and password.



  • Individual Subscriber
    • 2. The credentials you use to log in to Naxos Music Library desktop version are fully functional for our mobile apps.
    • 3. Simply log in and enjoy!
Q: How is Naxos Music Library priced? Back to top
A: Naxos has built its reputation on providing affordable access to fine music. Naxos Music Library is a continuation of the same concept. You decide how many simultaneous users have access to the service (minimum five for institution subscriptions). The more simultaneous user seats purchased, the cheaper the fee per user.
Q: Are there titles on Naxos Music Library that one cannot buy on CD? Back to top
A: Yes. The entire Naxos catalogue is available on Naxos Music Library upon CD release. Even if certain titles have been deleted from the catalogue, they will still be available on Naxos Music Library. The same applies to digital-release-only albums on the service.
Q: Who pays the collection societies for the use of musical works which are still in copyright? Back to top
A: Naxos does. We have agreements with the Hong Kong collection society CASH and with ASCAP for the ASCAP repertoire. Kindly note that subscribers to Naxos Music Library do not have the right to publicly perform the content, e.g. in student performances, cafeterias or other public spaces.
Q: Do we need any licence or agreement to play the music in class / lecture? Back to top
A: No. Naxos Music Library's music may be streamed in a classroom / lecture room during class / lecture. The Fair Use Policy of your institution or local performing arts societies will govern how you can use content that is in copyright.
Q: Can I have a free trial subscription? Back to top
A: Yes. If you are a librarian, a music industry professional such as a journalist, or an executive staff member of a performing arts organisation, we are happy to offer you a free trial.
Q: How does Naxos Music Library work? Back to top
A: The Naxos Music Library streams music from the online database. An easy-to-use keyword search and a sophisticated advanced search are available for users to find music easily from our vast musical offerings.
Q: What are the hardware and software requirements? Back to top
A: Please try our free album posted on the login page or the15-minute free preview to see if your computer system is compatible with our service.

Our HTML5 player is supported in the following browser versions:

  • Windows 7+
    • IE 9.0+
    • Firefox: 52+
    • Chrome: 50+
  • OS X 10.6+
    • Safari: 11+
    • Firefox: 52+
    • Chrome: 50+
  • iOS with iOS 10+
    • Safari: Recent versions
    • Chrome: Recent versions
  • Android 7+
    • Default browser ("Internet"): Recent versions
    • Chrome: Recent versions
    • Firefox: Recent versions
Q: In what format is the music streamed? Back to top
A: The music is streamed in AAC format.
Q: Can I set the landing page and streaming sound quality? Back to top
A: Yes. Administrator and librarian may select the Home page or New & News page to be the default landing page for their institution. Streaming standard sound quality or premium sound quality is dependent on the type of subscription subscribed for.
Q: How do I log in? Back to top
A: There are two options.
1. Go to https://www.nml3.naxosmusiclibrary.com, type in your username and password and click the Login button.
2. Institution subscribers may need to first login through a different website such as their library portal. This could mean logging into off-campus resources, visiting a certain login website for orchestra members or patrons, etc. Please coordinate with your librarian or emailCustomer.Service@Naxos.com.
Q: What is IP authentication? Back to top
A: IP authentication is validation of a subscriber account through the institution's IP address, which is a unique number for each computer.
Q: How many simultaneous users can access the library? Back to top
A: There is no limit to the number of simultaneous users an institution may purchase. Users decide this when purchasing a subscription. Naxos Music Library sales representatives are happy to help you choose a subscription that best meets the needs of your institution.
Q: Is it possible to download the music on Naxos Music Library or burn it to CD? Back to top
A: No. Naxos Music Library is a stream-only resource. Any downloading or burning sound files from Naxos Music Library is strictly prohibited and violates both copyright law and the Terms of Use agreement. There are links to commercial stores to purchase or download some of the albums if the subscribing institution permits to display them.
Q: How reliable is the service? Back to top
A: Since Naxos Music Library content is streamed online, the reliability of the service is dependent upon the quality of service provided by your local Internet Service Provider. Naxos makes every possible effort to ensure that its servers have sufficient capacity and connectivity to provide each customer with a quality of service comparable to current industry standards. Maintenance is performed at times of low usage and will be announced in advance.
Q: What technical support do you offer? Back to top
A: Naxos Digital Services offers 24-hour email support. Email us with an enquiry and we will respond within a matter of hours.

All countries except USA: Customer.Service@Naxos.com
USA: NMLHelp@NaxosUSA.com

Q: Why am I getting the message "You are not authorised to view this page"? Back to top
A: This message means that you are entering the service from an Internet location where the IP address is not included in your institution's list of valid IP (Internet Protocol) addresses.
Q: Why am I getting the message "The maximum number of simultaneous connections of your subscription has been reached"? Back to top
A: It can be due to one of the following reasons:

Subscriptions are set to allow a certain number of users to be logged in at one time. Always remember to click the Log Out button at the top of the screen when you finish using Naxos Music Library to ensure that you clear your connection. Closing the browser or going to another site without clicking the Log Out button will keep your user space occupied and can sometimes prevent you or other users from logging in.

If you are using a subscription via an institution, other patrons from your institution are currently filling all the Naxos Music Library user spaces purchased. Please ask your librarian to consider increasing the number of simultaneous users allowed into the service. This will make it easier for all users to gain access as needed.

If you are an individual subscriber who has not logged out properly from a previous session, you will still be considered logged in for up to an hour until your subscription times out. Only then you can log in again.
Q: What do I do if I get the message "Login Failed"? Back to top
A: Please make sure you type in your username and password correctly. Both fields are case sensitive. If the problem continues, please email Customer.Service@Naxos.com providing your full name, email address, login information and description of the problem.
Q: Why do I get the message "Sorry. Your license has expired"? Back to top
A: It is likely that your subscription to Naxos Music Library has expired. If you access Naxos Music Library via a subscription from an institution, please contact the relevant personnel in the institution such as a librarian. If you believe the message to be an error, please email Customer.Service@Naxos.com with your full name, email address, and when the subscription was purchased.
Q: Why do I get the message "Invalid library card number" when I log in to Naxos Music Library? Back to top
A: This may be happening because there is a problem with the library card number that you have entered. Please retry. If you still get the same message, please email Customer.Services@Naxos.com with your full name, the library card number, and the address of the web page where you have tried to log in.
Q: What is a timeout? Back to top
A: A timeout happens when a user's session has been idle or inactive for longer than a specified period of time. A session is considered idle or inactive when there is no activity (i.e. no keyboard / click interactions and no music streaming) from the user on NML. Kindly note that paused player is not considered to be an activity. For institution users, the timeout setting can be set on the My Account Setting page. When the timeout happens, the user session is terminated. A space is freed up. The user will be required to log in again.
Q: What does "session has expired" mean? Back to top
A: The "session has expired" message will appear if you have remained idle or inactive on the site after the timeout setting has been reached. Please see “What is a timeout?” above.
Q: How do I make a copy of my screen and send it to Customer.Service@Naxos.com for trouble-shooting? Back to top
A: Windows users:

(1) Press the PRINT SCREEN key.
(2) Open a new email to Customer.Service@Naxos.com. Report the problem along with the screenshot captured. The latter can be done by pressing V while holding the Control key.


Mac users:

(1) Press Command, Shift and 3 together to capture the screen and paste it to a document on the desktop.
(2) Send it to Customer.Service@Naxos.com along with a description of the problem.

Q: How can I get my usage statistics? Back to top
A: Administrators and librarians can access their institution's usage statistics through the “My Account Setting” page at the top left of the menu bar, next to the institution name. Please note that this is only available if you access via https://www.nml3.NaxosMusicLibrary.com using your librarian or administrator username and password. The usage statistics are updated daily.
Q: We have recently purchased new computers at our school / institution / library and they cannot access Naxos Music Library through the link that we normally use. How do we fix this? Back to top
A: When you add new computers to your network, please update their settings according to the minimum system requirements. Please also update your list of IP ranges on “My Account Setting” page.
Q: How do I create a Playlist? Back to top
A: Professors or Administrators
You have the authority to create institution playlists by logging in with the professor or administrator username and password provided at https://www.nml3.NaxosMusicLibrary.com.

Students / Members
Students / Members may create their own private playlists after creating a Student / Member Playlist Account (subject to permission of the institution / organisation). Login as usual. Click on the Playlist tab and sign up. Follow the instructions to create your own playlists. You will need to sign in to your student playlists account to access your personal playlists from the Institution Playlist page, or log in from the general login page at https://www.nml3.NaxosMusicLibrary.com for the web version, or access with our mobile apps (Andriod/iOS).
Q: I would like to view static URLs. How can I do this? Back to top
A:

Viewing Static URLs to Playlists
Click on Playlist tab followed by "Show Static URL" located at the top right of the playlists. Static URLs can be copied and integrated into assignments.


Viewing Static URLs to Tracks or Works
Select an album. When the album page opens, click the "Show Static URL" icon on the right above the track list. This will reveal a list of static URLs for all works and tracks on the album. Static URLs can be copied and integrated into assignments.

Q: Once I have finished using the service, can I exit by just going to another website or close the window? Back to top
A: No. Please click the Log Out button at the top. When a user does not click Log Out before closing the browser, (s)he is still registered as logged in until the session is timed out. The user space will be released after one hour. Please ask all your users to log out properly before closing the browser or visit another website.
Q: I got the message "The Internet location you are entering from is not authorised to access the NML. Please contact Naxos for assistance". What do I do? Back to top
A: Individual Users

Please contact Customer.Service@Naxos.com.


Institution Subscribers

If you are on campus and receiving this message, please contact your librarian. If you are off campus, please make sure you first log in to your institution's off campus resources, such as the library website.

 
For technical questions, please contact:

All countries except USA: Customer.Service@Naxos.com

USA: NMLHelp@Naxosusa.com; Tel: 615-465-3831